Support enterprise customers across APAC with your technical expertise
Modern software solutions for print and scan management – this is what our international team works on every day. We continuously develop and enhance our products, delivering solutions that are used worldwide. You can expect a work environment that sets standards in flexibility and innovation. As part of the Canon Group, we have a strong partner at our side. From Bad Iburg, Germany, we collaborate closely with colleagues in New York, Singapore, and Tokyo – and hopefully soon with you.
Technical Support Specialist (Level 3 Support) m/f/d
This sounds fantastic!
Do you enjoy getting to the root of complex technical issues and
helping customers find solutions when others have reached their
limits? Do you combine strong analytical thinking with a passion
for customer service? Are you comfortable navigating Windows
environments, network-related challenges, and printing
ecosystems while maintaining a clear focus on the customer
experience? Have you worked with enterprise software solutions
and enjoy collaborating with colleagues, partners, and customers
across different countries and cultures? And are you excited by the
opportunity to support customers throughout the APAC region
while working remotely as part of an international team?
Of course!
Experience? Is something I’d like to gain with NT-ware.
Are you at the beginning of your professional career? We are always on the lookout for new talents and would therefore love to receive your on-spec application!
At NT-ware, you’ll meet a friendly technical and support team
made up of delightfully easy-going people from over 35
nations. At each of our locations, we put our heads together
to develop, test, and implement exciting ideas. By the way:
What is your English like?
I love it!
English is not really my strong point.
With us, you can put your expertise to full use:
- You'll take ownership of complex incidents and guide them through to a successful resolution.
- You'll analyse challenging technical issues, identify root causes, and develop effective workarounds when needed.
- You'll collaborate closely with Canon support teams, partner technicians, and NT-ware Development teams to resolve escalated cases.
- You'll maintain proactive communication with stakeholders throughout the incident lifecycle.
- You'll contribute to knowledge sharing, documentation, and the continuous improvement of our support services.
No worries. We offer in-house language courses taught by certified instructors so you can quickly brush up on your English skills.
That sounds perfect. Is there any information about the perks and benefits?
I don’t think this is the right job for me :(
That’s too bad. Good luck on your job search!
Perks and benefits? Of course. We offer a super-flexible and modern
working environment with 30 days of paid annual leave, trustbased
working hours, remote work from Australia, a company
bonus plan, opportunities for continued professional development,
and plenty of room to grow within an international organization.
Add colleagues from more than 35 nations and the backing of a
Canon Group company, and you've got a workplace that's built
around both professional and personal success. Convinced?
Definitely!
Does this sound like you?
Then take the leap and apply! Your contact is
Sabine Zimmer, HR manager, tel.: +49 5403 7243-202